The quality of the finishing work was very poor in all respects, from gouges in the finished trim because pliers were used rather than a strap wrench, to gaps at every corner in the baseboard, caulking at shower and bath trim over the tiles and trim, some of the trim loose and not attached properly, even different grout used on sections of tile. Drawings were ignored except when pricing. Who knows how well the hidden work was done. Unfortunately, it was not just the construction (George) that was bad but also the management (Lawrence) who showed no interest or concern over the quality of the workmanship or the damaged fittings. It is not pleasant to write this because a decade ago Royal did a major renovation which was more than ten times bigger and more costly than this project and it was exceptionally well done. Based on my experience a decade ago I recommended Royal to many people. Based on this latest project I would not recommend Royal to anyone.

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