Reviews

0/10

Hi, Ashley is the name where quality and customer service started, this is what they said, but after reading my story you will never ever think to buy from Ashley Again. Recently I did my purchase from ashley that is not a cheep one, I spent $6000 (approx) to buy new bedroom set, on delivery day they delivery guys Broke my Dresser, they did not deliver night table because of defect and they deliver foot board with half inch chip on it. When I make the complain they said as per company policy they have to repair first if that does work then they have to replace it. Every month I reduce my spending and did some saving to buy this furniture, I chose Ashely because I thought they are best in furniture market. Now today the technician came and fix foot board but that chip still can identified easily, when I call them they told me that as per our technician comments the chip was fix 90%. which is not correct. I can still identified the fix. For dresser which they broke during delivery from bottom, they said that they will take it to workshop and repair it. NOW question is I paid them price for BRAND NEW furniture and not for refurbish. it's really really disgusting.... they are offering me 35$ off for the foot board that cost around $330 :( I paid for new furniture and not for refurbish.... THEY ARE VERY VERY VERY BAD IN CUSTOMER SERVICE, I SAVE MONEY TO BUY NEW FURNITURE AND THAT WHAT HAPPEN TO ME.

Approximate cost of services:
$6,000.00
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