On June 4th 2021, the contractor came over to look at the project. On June 13th, he sent us the quote of $2825. (HST incl.) We accepted the quote and as requested we e-transferred 50% which represented $1412.50 deposit to secure the job. We were promised that the work would be completed by the end of July. After many email exchanges, the date was postponed to the latest end of August. End of August comes, still no word from the contractor. September 1st, I sent an email asking when will the work be performed. September 7th, he tells me that the material has been ordered but it is back-ordered by the manufacturer. On September 7th, he offers to refund my deposit of $1412.50. On September 8th, by email, I asked that my deposit be refunded by e-transfer. September 13th, 17th, 20th, I sent him emails to find out why my refund has not been processed. On September 27th, by email, I offered the contractor to let me know if he needed special payment arrangements, if he needs more time to process my refund. As of today, October 1st, he is still ignoring my calls and emails. The contractor’s voice mailbox has been deactivated. I strongly believe that this company is non reliable and is taking advantage of honest people. My next steps are to visit his published business address to see if it’s legitimate and then, I will hire a Collection Agency to find out if I can recover my deposit. I have one request for Home Stars. If you can help me to reach out to this Company, since it’s one of your clients, it would be greatly appreciated. Furthermore, I would expect a response (by email) from your customer service department to discuss this issue furthermore. After all, you are the first contact made to help me find a reliable contractor for my project.
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