After discovering all of the remote work related problems, one problem was solved and made easy by onyx team. I have one less thing to worry about by contracting them to provide level 1 support for all of our employees working from home. It's a new experience for my company but a pleasant one. My technical point of contact is easy to talk to and has now started understanding the business need really well. If you have employees spread all over, I can recommend onyx cloud team to be able to provide support needed.