We first contacted Phoenix Roof Consultants for an inspection of our primary residence in January 2021. They were highly recommended by a neighbour who had done excellent roofing work for us on a recreational property. After two months of waiting for a reply email, we contacted Phoenix again. They provided a quote of $525 which we accepted. We thought we had moved into a scheduling queue, but apparently this was not so. It required additional emails to re-confirm our acceptance of the price quote as Phoenix was having difficulty receiving our emails. Too avoid any further setbacks, we provided drone shots and other photos of our home ahead of the inspection visit. We re-scheduled our personal plans in order to be home for their preference of a Saturday appointment. On the day of the appointment, we waited for the Phoenix team. After quite a delay, we received a text from Phoenix. It read (in part): "We stopped by today. My junior felt that it was too unsafe so he didn't want any part of this inspection. I would have knocked, but we ended up just leaving. Sorry for this as I know you are desperate for a solution. I cannot force him to help me on this one..." We were stunned. It was a sunny and dry day. Over our 25 years of home ownership we have had many people work on our roof, gutters, chimney, and skylights. Phoenix Roofing Consultants wasted our time and did not have the courtesy to call or speak with us. Zero Stars.