Reviews

10/10

Our furnace stopped running and we called Fraser Valley Heating after hours (on a stat holiday) and left a message. We got a call back within an hour and they walked us through some trouble-shooting and solved our problem. Above and beyond! Thank you!

Approximate cost of services:
$0.00
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Company Response

Thank you for the review Gerry. I'm happy we were able to get the furnace up and running again.

6/10

We hired 2 Burley men to move us from Victoria to Langley. The movers were great and did an awesome job. However, we never did get an invoice. The movers just wrote the charges on the back of a business card. I had an audit of my taxes and needed to get a copy of the invoice for Revenue Canada. It was 9 months after the move when I called their office to get a copy of the invoice. They didn't bother to return my calls. When I finally got someone, they suggested I write an email to the "boss". I did that and again, no one got back to me. The guys doing the moving are great. The people handling the administration have very poor customer service skills.

Approximate cost of services:
$2,000.00
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Company Response

Apologies for taking so long to respond to your review. Admin does get overwhelmed at times.

10/10

We have received so many compliments on the fireplace surround from Blenard's Décor. We had an old brick fireplace in our family room and had it replaced with a modern limestone surround. Blenard worked with us to chose a surround that would suit our room. The installers arrived as scheduled, were professional, polite, courteous, fastidiously neat and seemed to really enjoy their work.

Approximate cost of services:
$1,800.00
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Company Response

Hi Gerry, thank you for your compliments and for giving us the opportunity. We take great pride on our work and your comments are greatly appreciated.

Blenard Cenolli

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Jonathan was very professional and kept us informed during all steps of the process. He never tried to rush through things and was patient and informative in answering all of our questions. We are very happy that we chose Penfolds!

Approximate cost of services:
$11,000.00
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Company Response

Thank you Gerry. Jonathan and his team take great pride in their work. Thank you for your kind words. Ken Mayhew, President

10/10

We invited Jonathan out to give us a quote and found him to be very knowledgable and very professional. He did a thorough assessment of our roof, took the time to address all of our questions, and kept in touch throughout the entire process. We found the crew that came out to replace our roof to be very skilled - and polite - and we absolutely appreciated how well they cleaned up every day. We are completely satisfied with the job the Penfolds team did and would not hesitate to recommend them to anyone!

Approximate cost of services:
$0.00
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Company Response

Thank you Gerry for your kind words. We do our utmost to create a team environment and to deliver a seamless service. Ken Mayhew, President