Hello Rusln and Alla, we never want a situation where a customer is unhappy or feels uncomfortable with our service. When we presented your contract, as per industry standards, it outlines full installation costs including demolition, disposal and all finishing costs. Materials such as bath tubs, tile, vanities, toilets and faucets have allowances per item. These allowances are guidelines until you finalize your selections.
An example is an allowance of $1500 for a bath tub, if the tub you choose costs less then you will pay less. Similarly, if you choose something more expensive then it will be additional to the contract.
Unfortunately you were persistent and demanding of what our internal costs were and what our profit margins are. You insisted on a breakdown of our labour cost and material breakdown. Truth is, you were negotiating the contract and previously agreed upon pricing well after it was signed.
We were and remain happy to do the work and provide a beautiful bathroom but you cancelled the contract, thus forfeiting your non refundable deposit as per your executed contract.
Please note, we do not have a commitment fee, only an initial deposit which exclusively secures our entire team for the time allotted to your renovation
It is unfortunate when customers overcommit and write dishonest reviews of an honest, respected contractor who takes pride in every job we complete.