Reviews

10/10

Thomson installed the Rinnai 120cn combi system for the exact price I was quoted and I'm already in receipt of my $2700 Fortis rebate. So the boiler for my heated floors and unlimited hot water from my tap came in under $7000 after the rebate! and I sold my lightly used hot water tank for $400 on marketplace. I'd been quoted as much as $15,000 for a mid-efficiency boiler replacement, alone, from other companies. The initial unit that was installed had a manufacturing defect which caused it to make a lot of noise when hot water was being produced. This required Thomson to make several visits with several experts, in order to do the due diligence prior to replacing the entire unit. I even ended up with several upgraded parts at no charge. When the unit was inevitably replaced, the problem was resolved in under an hour. The techs were all prompt, punctual and very knowledgable. The back office staff were also responsive and courteous. This is one of the best customer service experiences I've ever had and it means a lot for such an important purchase. I'll recommend Thomson Industries to anyone.

Approximate cost of services:
$9,400.00
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