Terry, Matus and team were excellent through the whole process. We found a leak in the basement from some heavy rainfall. I got 3 quotes and Aquatech was the middle quote, but we ended up going with them because of Terry's professionalism and the 25 year warranty. He was very knowledgeable and thorough in his assessment. He also communicated w/ me every step of the way. On the day of the work, Matus came bright and early. We were supposed to get heavy storms in the area and they had initially wanted to wait a day. However, the HVAC guy had already disconnected the AC and so Matus decided to do the work since it was very hot and he was worried about me not having AC. It ended up being the right choice because we only got light rain showers and so they were able to complete the work same day in the late afternoon. They then tried to call the HVAC again to get my AC back up ASAP. Unfortunately, the rain came again and it was no longer safe so Terry called, apologized and let me know the HVAC guy would come next day. I was super impressed by how caring everyone was through the whole process. Matus and team cleaned everything up and left the place spotless, which is not easy when you're digging a big trench with dirt everywhere. They even swept my deck for me, just because they had walked on it! They also elevated my AC unit when putting it back, making it easier for me to access and clean. I was very touched by how thoughtful the crew was. Definitely would recommend.
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- Company Response
it truly warms our hearts to read your wonderful review. It means so much to us to know that you feel this way. This truly gives us strength and inspiration to keep doing what we do despite the difficulties of the work and measures that come our way in return for such kind words as yours. Thank you for taking the time and outlining your experience with Terry, Matus and team in such detail. We want you to know that we are always here for you, no matter if its a simple question or concern. Thank you once again for everything.
With Warmest Wishes,
Aquatech Waterproofing Team, GTA