Between the sales call and the actual installation everyone actually showed up ahead of schedule for my appointments, which was great! Steve came to my house to provide a quote and he came prepared with lots of material and knowledge. After I sent him my chosen pieces he was very fast with the quote. Between being on-time/early and the quick quote, Bast beat out the competition for my money. The guys that came for the install were very friendly and personable, it was a great experience. We even had a good laugh when they found a dozen or so socks stuffed behind the old insert for insulation! If Bast provides a service you need, I would highly recommend them!