We were very happy with how quick they replied to us after we made the initial contact regarding installing an outside tap. They came out the next day and gave us the quote and the following day they were able to complete the work they quoted us on which also then included the tankless water heater. My husband was then asked what time frame we needed the hot water set at but to my knowledge it was never actually shown to him how to adjust it. He has trouble remembering how to adjust anything that requires programming like this so now I am not sure how to adjust this I was able to figure out how to adjust the water temperature though as it was set pretty low. All the workers were polite and seemed very confident and knowledgeable on what they were doing. Our only concern was that while most of the workers wore their masks at all times there was one worker that did not wear his mask when he was up in the main part of the house with us. This was a big concern with my husband and he had to tell him to maintain the social distancing from me as he didn't seem to be concerned about this. All the other workers did very well in that respect. Normally this would not have been a problem but during covid we are very concerned because of being on the higher risk scale for these type issues Overall though they were very good and efficient

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Company Response

Thank you for your Feed back, we look forward to working with you in the future. Please email me directly so I can have a word with that technician, we don't take it lightly either.
looking forward to working with you in the future

Team Go Heating