Karin in Vancouver

Would never use again and do NOT recommend. They installed a Navien on-demand hot water heater and failed inspection 4 times I think, and we only just got our gas permit cleared TWO YEARS AND TWO MONTHS after install. I have lost count of the number of times they have come to correct install mistakes and I have over 60 emails with them going back and forth about all their errors. They did not install a neutraliser, then they installed it wrong, their tech came and failed to fix it, then had to come back. They also used incorrect gas hose sizing and prohibited slip adaptors on the drainage piping. Their electrical connections were incorrect and several other plumbers have described the work as mickey-mouse. I actually contacted the inspectors and hired another plumber just to come verify the tank wasnt dangerous after all this because of how deeply unsatisfied we are with EcoPros work and apparent knowledge. The only good thing I can say is they did follow up and eventually complete the repairs the inspectors required. In addition, Eco Pro did not provide good advice on the potential issues with the on-demand system up front. We had originally contacted them (based on the numerous 5 star reviews which I can only assume are fake) to replace our hot water tank and they suggested replacing with a Navien on demand heater, which we agreed to. They did not explain that older houses can sometimes have issues with these systems until AFTER when we didnt have hot water in the upstairs showers. They were no help in resolving this and instead suggested a plumber who we used who charged to purportedly replace a part which I then I had to replace myself a few months later and was clearly old. On the up-side, I got to learn a whole lot about plumbing by spending dozens of hours trying to trouble shoot why our shower lost all hot water after the install and coordinating access to the utility room with our tenants who Im sure were super happy to EcoPro and inspectors come into their space well over 10 times for what should have been a straight-forward job.

Carlo inspected the drainage at our old house and offered practical solutions to prolong the life of the system, cleared out some blocked drains and worked with the gutter company to recommend best routing of rainwater through the drain system. I had my drainage inspected by another company who only gave me the replace it all $60K option, so I was thankful that Carlo was able to offer some solutions that were less extreme!