Daniel in Hamilton

Jerzy did a wonderful job removing and disposing of our old floor, installing our new floor, keeping everything neat and clean, and fixing up all of the transitions between rooms as well as baseboards. He takes the needed time to do a meticulous job. We can see the care he took in all of the cuts, fixing low spots in the floor, varying the floor patterns and board offsets. An artist.

Fred and Dave helped us pick out our hardwood floor and carpet, let us take home tons of samples without charging us a deposit like some weird stores do, measured everything, sent us two wonderful installers (one for the floor and one for the carpet), and managed the entire process from start to finish. Fred (obviously) asked for a deposit prior to ordering the floors for us. And he asked us to pay the balance once we saw the job and were happy with it. It took one day longer than Fred's estimate to complete the work, but that was before we discovered a decrepit floor under our prior floor that took hours of scraping to remove. Plus, the work is excellent, with no rushing or cut corners, and very neatly done and clean. The carpet and floor match perfectly. Our installer even came back to colour correct a couple of minor manufacturer flooring issues. Ontario Carpet can take an extra day on all of our future jobs for all we care :)

This work was done during the pandemic. Parts shortages, backlogs, etc. Still, Samantha was excellent at communicating realistic timelines and keeping on top of the job. When we had a measuring error (my fault), they even did a little cutting themselves to save me the cost of new shutters. The installer was professional, communicative, and on time. This will not be the cheapest way to get your shutters. But I tried a cheap company first. They left me hanging for weeks with no updates, marching timelines, and multiple reps who did not know the full details of my case. I trust Smart Shutter and will use them again.