I chose the company based on their reviews on HomeStars. I contacted Air Doctors through their website on July 16 and received an automated reply that I would be contacted within 48 hours. Given the pandemic, I waited eight days before attempting to contact them again. My reply to the automated email and a second message to the email address listed on their website were both returned as undeliverable, so I called and left a voicemail asking for a return call. That was six business days ago and there has still been no contact from them. I've since had a different company do the testing and I will choose a different company for abatement. Based on this complete lack of responsiveness, I cannot recommend this company nor will I ever use them.
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- Company Response
I apologize for your poor experience with our Company.
I have checked with my website service and we are not entirely sure what happened with the undeliverable email, and we are working ensuring this does not happen again. I also went back to my voicemails and calls and was unable to see your name. I always call back all calls that leave a voicemail within 12 hours, so I am disappointed I did find your voicemail to call back.
I am happy that you found someone that could help you with your project.
I appreciate the candor in your review.