EstherK

In May, a Pioneer Family Pools crew created a leak during a service call to fix my hot tub panel that had not existed prior to their visit, rendering it unusable. They refused to take responsibility and come back and remedy the situation unless I paid for that visit and could not guarantee that they would be able to fix the leak that they created on the next visit. I was to be charged for that as well. I did not want to pay for the service call that left my hot tub unusable. I had made many attempts to speak with a senior manager to no avail. I finally submitted a payment since I was told it would go to collections. I included a letter and today was contacted by head office. The gentleman listened to my story and has destroyed the cheque. He told me he would speak to the employees involved and asked if he could do anything else. This was a better resolution, but it being the end of the summer and when I use a hot tub, I have ultimately lost the use of one for this season.