Reviews

10/10

Allure just finished installing the shades for my entire house. Ryan is an expert and a highly customer focused professional. Ryan visited our house at a time which was convenient for us by making adjustments in his schedule. We asked him to visit us at 7:00 am in peak of winters and he drove 45 minutes to make it happen. Contrast this with the response I got from other companies, who wouldn't even give me an appointment for days. We had just finished renovating our entire house and wanted a solution which was current, efficient, high quality and cost effective. Ryan took time to survey the house room by room and proposed a few options. He helped us think through the pros and cons of each option. He was very patient and thorough with us, as we had a lot of questions. He took time to give detailed responses. We felt very confident in going with one of his recommended solutions. Changing shades is somewhat of a long term decisions and we wanted to ensure we get it right. Ryan proposed that we go with a known manufacturer with great reputation and warranty. Once we decided on the solution, Ryan completed detailed measurements. He sent us the quote shortly thereafter. There was zero sales pressure, which was a big deal for us, as we didn't want to be rushed into making a sub-optimal decision. Ryan's consultative approach to solving customer problems is what truly led us to place our trust in him. Ryan's quotation was highly competitive, as we had received quotations from other top Homestar rated companies. He explained that his margins are very thin as his goal is to offer value to his customers and make sure they are happy. As our house was totally renovated, we were living without any privacy. Ryan said he will expedite at no extra cost to us. The supply chain has been badly impacted during pandemic. Ryan was able to deliver and have the shades installed significantly ahead of his promised date. Again, this was a great example of being able to deliver a higher value to his customers. His installation team was extremely courteous and professional. The installed about a total of 30 shades in less than three hours. The shades look awesome, both from inside the house as well as outside. Within 2 days of installation, many neighbors have already stopped by inquiring about our shades. Overall, extremely thrilled with Ryan and his team. I would recommend them to anyone considering a blind solution in a heartbeat. I wish them well in their pursuit of delivering outstanding and high quality products and services to their customers at a highly competitive price in a timely manner.

Approximate cost of services:
$8,000.00
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Company Response

Bharat your thorough review is so greatly appreciated!! We will do whatever it takes to make our customers happy even if that means driving out in a storm in the middle of winter during a peak hour of 7am....lol (on one leg)....lol. Through the pandemic our supply chains were very distraught, but we did our best to weather that storm and move things along as quick as possible. So happy to hear everything worked out so nicely in the end.

ALLURE WINDOW DECOR INC

https://alluredecor.ca
info@alluredecor.ca
(416) 741-9367

10/10

NASA Heating and Cooling did an outstanding job of helping me with the procurement, and installation of a new Air Conditioner. The NASA Team is highly knowledgeable, deeply experienced, and very customer-oriented. They were highly recommended from a friend, and did a stellar job of exceeding all of my expectations on all fronts. I am eagerly looking forward to working with the NASA Team for all of my future Air Conditioning, Heating, and Hot Water Rental needs. What differentiates NASA from other organizations is their unmatchable customer-orientation, deep expertise, and high responsiveness. Mr. Amit Gupta, leads this terrific organization, and goes out of his way to ensure his team delivers everything which was promised, and even more. For example, Mr. Gupta didn't charge for extra material, which was required as my house size is relatively larger compared to others in my neighbourhood. NASA's quotation was the lowest among 6 suppliers I had considered, and they delivered on budget, and on time. Unlike other organizations, NASA doesn't cut corners to make extra profit, and delivers the best quality. Mr. Gupta himself is a highly qualified engineer, and is a veteran in this industry. Mr. Gupta can accurately, and quickly diagnose the root cause of an issue, which is key to troubleshooting it in a timely and cost effective manner. He has built a high performing team - nimble and responsive in troubleshooting issues in a timely manner, which is a critical requirement, when an A/C or Furnace fails. Last but not the least, NASA provide an outstanding after sale service support. I highly recommend without any hesitation NASA Heating for all your A/C, Furnace, and Hot Water Rental needs.

Approximate cost of services:
$3,500.00
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Company Response

Thanks for the Great Review. It is a BIG Confidence Booster.