Installation somewhat OK. BUT service or follow up customer service just awful. I have emailed Clera as well as called them and no reply whatsoever. I have spent 19K with Clera Windows & Doors and expecting better service! DO NOT USE CLERA Windows and Doors. Again, my request was simple, please provide replacement handles for my windows, and I never received an email reply or call!
- Company Response
We are so sorry to hear about your issue. Your parts are warranted for lifelime and could easily be arranged by our local branch. We are investigating at our end and checking if we have any voicemail or email from you. It's possible that there is delay in response from head office due to number of calls and we are short staffed for few weeks. Please contact our head office and provide your full details and your hardware will be shipped to you today. Thanks - Clera Admin