Marianna gave an excellent explanation of the product; no high pressure sales. The installer was a very polite young man. However, I don't feel I got value for money. I lost more than I gained. Will not continue with the 2nd part of the project.
- Approximate cost of services:
- Company Response
I was very surprised and disappointed from this review Gilda and wished you would have contacted me to discuss any issues you have with our product.
I tried calling you and left you a massage with no response from you, I wanted to find out how is it possible that you lost space as you went from half a shelf in the back of your cabinet to a full size shelf.
I did not recommend to do drawers on a shallow pantry unless items you keep there are small, because of the fact that a drawer has thickness to it that can not be avoided, and it is more noticeable on a shallow depth cabinet. You said you wanted it anyway because it is difficult for you to bend down and access the bottom shelves, and that is why we only did the 2 bottom drawers for you, and I gave you a FREE upgrade to a higher drawer on the bottom.
As to value for your money: I came to see you twice to discuss your project and make sure you are getting exactly what you ordered, as you said I gave you an excellent overview of the product.
Our product is built from 9 ply Baltic birch which is the best product for drawers that carry weights like your kitchen aid. The drawers will not crack, or warp and that is why we choose that quality wood. The glides have 9 layers of baked on Lacquer which will not peel, crack, or wear and tear in time which is inevitable if you would to stain them manually. Our product has a lifetime warranty because it’s a high quality product with a great value.
As I said before I wish you had called me back to discuss this matter. Customer service is very important to us. I am sorry to here you will not consider the second part of the project as I feel these cabinets will benefit from the drawers the most.