Keypad wasn't working on my 1/2 HP LiftMaster GDO. Called DorMaster and all it was was a 9 volt in the exterior keypad needed changing. The product guide didn't mention this. Tech was at my place for 10 minutes, and then spends 10 minutes saying I needed new rollers and other repairs. We refused, and then he hands over a bill for 70$s. Nice work, obviously won't be calling or recommending DorMaster.
- Approximate cost of services:
- $70.00
- Company Response
Not sure what your complaint here is. You are aware of 65 service call charge to come over which we did and in it we determined that the battery in keypad is the problem. We inspected the rest of the door and was recommended the rollers. I'm not sure if u expected us to just waive off the minimum service call just because it turned out to be a battery. "We do not work for free", the cost to pay for gas, worker, truck, advertising etc is why $65 sc is disclosed at time of booking. Further it is the duty of the tech to inspect and point out any other issues while he's there. This not called "up sale" rather I would comend the tech for his overall inspection.