Terrible design, poor quality, horrible customer service
Extremely disappointment with our brand new bed frame because it makes terrible metallic squeaking sounds every time it is used. There is clearly a design flaw as the bed does not have wooden slats and instead just has 3 very thin metallic slats. I had also bought a matching dresser with the bed and now I am stuck with both. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". I paid for the brand quality, I trusted in the Ashley brand name and I have totally been let down. And the brand doesn't even want to take any action on such a big design flaw. I don't understand how such a design can pass quality testing. The loud metallic squeaking occurs every time I sit on the bed, move even an inch on it, and get up from it. Basically I am not able to use the bed.
- Approximate cost of services:
- $700.00