Drainrock owner Bob, had provided a free site visit and cost quote for a new drain tile installation, replacing the one that was part of my old house built in the 1920s. We also needed drainage troughs to protect our driveway and parking garage from heavy rain. Bob was friendly and patient in answering my questions and explaining the details of the installation. A contract was then carefully drafted and later signed as I found the price reasonable, and the terms thorough; in contrast, two other companies who came in either wrote a vague contract or gave a price that was significantly higher and for less work. Drainrock’s contract was much more honest and professionally drafted. Rylan and his crew took around two weeks to complete the installation. During that time, communication with the workers had been courteous; they had completed various stages of the installation efficiently, and cleaned the work site thoroughly afterwards. They were also flexible in taking additional requests including miscellaneous site debris removal which I really appreciated. I could tell the workers really cared about the installation and took pride in their work because of their quality materials, workmanship and positive communication skills. I highly recommend this company to everyone because they are honest and professional, and they provide quality performance at a reasonable price. It was a pleasure dealing with Drainrock Industries from start to finish. Thank you for providing me with peace of mind following a quality installation and positive interaction with your staff–much appreciation.
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- Company Response
Replacing your perimeter drain tile in entirety can be a large project, one that you need to get several quotes and be comfortable with the contractor you hire. We always meet and discuss the project, complete a drawing of the home and take lineal footage measurements in order to accurately provide a full written quotation. Most full drain tile replacement quotations are approximately 3 pages of specific information about your project and code requirements within your area. Once the contract has been accepted, we have a site meeting with our foreman to take over the project and complete exactly as stated and agreed in the quote. We thank you for taking the time to share your experience with Drainrock Industries and it was a pleasure to work with you on this large full drain tile replacement project.