My gas range broke down so I purchased a dual fuel range. From the manual, I knew I needed an upgraded larger diameter gas line. I bought a larger natural gas BBQ last year and suspected I needed an upgraded larger diameter gas line for that as well. After checking Homestars for reviews, I contacted GasGuys.ca and spoke to George. He was very helpful over the phone and was not rushed in providing me information and answers to my questions. I emailed him photos of my current flexible copper gas lines and provided the model of my 3 appliances and other information he required to give me an accurate and detailed quote. He was very detailed in his response and told me what I needed done and why (i.e. in compliance with a certain code, etc.) and what did not need to be done. Although he said the diameter of my gas clothes dryer line was sufficient, I decided to have George replaced that to a larger diameter stainless steel gas line as I had some corrosion on my original copper gas line attached to the exterior block wall at some of the mortar joints. Should you leave a message for George, he returns calls in a timely manner. He does the same when you send him an email. He arrived on time with his father Bill. George and Bill are very kind, professional, knowledgeable, thorough and hard working. After the work is done, he checks for leaks and checks that all appliances are working as they should. If he is installing a new appliance, he will set up the time, etc on the appliance and will walk you through the operation of the appliance. He also provides tips on maintenance for longevity of your appliance and for your safety. I had a new stainless steel stove gap filler for the space between my new slide-in range and the wall. I was going to cut it to size with my hacksaw but George graciously cut it for me using his portable bandsaw. I highly recommend GasGuys.ca Inc. for your natural gas needs. George will definitely be my go to person for all my future natural gas work.
- Company Response
Thank you Alan for taking the time to write a wonderful review for us. It was my pleasure to come out and upgrade your gas lines. Thank you as well for allowing me to take the time to explain the hazards of the dryer exhaust and details of our codes. Conveying this information and having them accept it is half our challenge and we lose many jobs as we are not willing to compromise safety (even if it means losing the job to someone who is willing to do it). Thank you again for the review and your business, enjoy the new appliances.