Robert Allen

3 leaky faucets in my home was no fun. I made a follow-up service call on Friday Jan 14/22 and got an appt between 4 and 8pm the same day!!! There was a service call a week before on Jan 7/22 where another plumber ordered the parts required for the repairs. Today, Jan 14/22 Tommy was the plumber and he arrived 30 minutes early but waited for me to complete some errands. So 15 minutes later (still early) he entered my home and started working. He is a very pleasant and decent young man and when he had problems removing crusty and encased 18 year old plumbing which required additional tools from his truck , he explained what was happening and just got it done. He never muttered to himself, never swore, he just kept going. At one point one of the nuts would not budge, so he called a colleague for techniques on how to remove it, and a short time later it was done. One of the parts shipped to me was incorrect, so Tommy said he would order the correct part and I should call to get it installed. On receipt of the part I will call and request Tommy to attend. This young man delivers 'old school' service where the customer must be satisfied. This one is a 'keeper'.