Ian Habinski

A long and detailed review because I was so impressed with Jorgensen's - and well - COVID. (what else am I going to do! :) In a trade where the majority are fly-by-nights, it is so good to deal with pros! It turns out Jorgensen has been in the business for over 30 years. I now know from personal experience that they truly have their stuff together! We went to Jorgensen looking to replace the original builder-grade roof on our 14-year old Claridge townhome. Additionally, we decided to add a sun tunnel to our dark upstairs hallway. At the end of the experience, the only slight challenge we had with Jorgensen was waiting a little longer to get the work done. The reality is - they've got a long list of homeowners who are in the queue to work with them. We just had to wait our turn. I can't fault Jorgensen for that. Well worth the wait! (Frankly, it's a warning sign to me if a roofer is all ready to start working right away) The owner, came by himself to assess our roof and set the stage for the quote. I pointed out the amount of shingle loss in our neighborhood has been bad with the winds in this area. His reply, "If the roof is done right in the first place that won't happen. If shingles come off a roof, I know it wasn't one of ours." He wasn't cocky, just matter of fact about it. I believed him. It was evident that he knows his stuff and takes real pride in his team's work. The professional, detailed quote was delivered the very next day. Color brochures were provided to show each of the products that would be used. Their 10-year warranty on workmanship seems solid to me. (And where so many roofers go out of business, it inspires confidence to know that Jorgensen will be around to honor their warranty if needed!) When they showed up for the work, they were super professional. They had it down to a science and were fully prepared. I have no issues with people who smoke, but I'd rather they not do it on my property. This Team never did. I'll add they kept it clean with their language, which I appreciated with all the little ones in this neighborhood listening. The weather wasn't cooperative, but they planned their work and worked their plan! No shortcuts. Everything was done safely, and communication was very clear. Unfortunately, it turned out our homebuilder took a big shortcut on one portion of our roof that was never constructed or supported properly! I was shown pictures, and after my approval for work, Jorgensen immediately sent over the team member who assessed, picked up, and installed the needed supplies to fix it up right. I walked outside to take a peek at the work and observed a conversation between a curious little kid of 4 or 5 who was walking by asking one of the crew 101 questions while he worked on the roof. "What are you doing?" "What's that?" "Why?" "But why?". (you know the drill) I suspect that 99 out of 100 would have ignored the kid. Not this guy…. He thoughtfully engaged with the little one and answered each of his questions while he continued to work diligently 20 feet up in the air! When the work was done, they cleaned up after themselves and cleaned out the gutters. There were no surprises. Only a happy customer. I might add, my wife and I love this Velux light tunnel they installed. A great option for a townhome that doesn't have as much natural light as you want. (I'll attach a picture)