Anyone considering hiring Beach Hardwood Flooring for hardwood installation beware of very poor qaulity of workmanship and customer service. We hired Beach Hardwood to refinish old hardwood in our house. We were reasonably happy with the quality of the work and had confidence in the this company's skills and knowledge. We asked Beach Hardwood to install new hardwood in one bedroom, including three steps and this turned out to be a complete mess and a very stressful disappointment for us. The steps leading into the bedroom now look like a bad puzzle and are the first thing you notice when entering the room. The job on the steps was obviously carelessly performed and we were left in the state of shock over complete disrespect for our property and investment. The stains from the wood dough covering the nails were left all over the steps and my husband had to sand the spots at least three times to fade them. The stains are still very visible but we cannot sand them more without damaging the wood. Being quite inexperienced in dealing with contractors and having trust in Beach Hardwood we paid the full amount as agreed. When we tried to dsicuss the possiblity of correcting the job, the owner bluntly told us that it could not have been done better and our best solution was using DAP on all gaps....some pictures to follow....
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?