HORRIBLE CUSTOMER SERVICE! I didn't even get past the initial booking stage with their Manager Clinton Noel. I emailed A1 and clearly stated that I wanted to book two sessions, he responded and only addressed one of the booking. I responded, let him know that I had a TeamBuy Voucher and asked him to address the other date that I wanted to book. He responded and told me that the cost would be an additional $76.80 on top of the voucher and that he would send two cleaning people. I let him know that I wanted to stay within the parameters of the TeamBuy voucher. I provided my contact information and also gave him a call later in the day to confirm the potential dates. He mentioned he was out of the office and get back to me later in the day. When he finally responded to my email he wrote, "Let us know a week after you moved in so we can book you in. Move in cleanings start at $90/3H for 1 cleaner." I responded to his email and let him know that I was frustrated and I clearly indicated what I wanted done - stay within the parameters of the TeamBuy voucher (3 hours of cleaning) and I would like to book two dates. I let him know that whatever gets done, gets done, whatever doesn't get done is fine. I followed up with a phone call, as I did not hear from him all day. When we spoke on the phone, he told me that what I wanted done could not be done with just the voucher as it is more work to clean a house prior to move-in. I let him know that I just wanted someone to go to the house and whatever gets done, gets done. He continued to argue with me and pretty much told me I was being unreasonable because I wanted to stay within the parameters of the TeamBuy voucher. He would not listen to what I wanted and just yelled at me over the phone. I finally hung up on him and proceeded to call TeamBuy to get a refund. I wish I read the other reviews prior to purchasing the TeamBuy voucher, as I am not the first person to have a negative experience with them.
- Approximate cost of services:
- $60.00