Reviews

10/10

Empire Green has great communications with their customers. They sent out information for their contract services to open and close for the year. I purchased the basic service, and was contacted by them immediately to book a date to come to open. I appreciate this level of communication from a business. When they came, the workers were on time and very helpful with my questions. I felt free to point out adjustments that I would like made, and they were prompt to fixing and adjusting to my liking. I am happy that they even took the time to adjust a sprinkler head that needed chipping away at concrete to adjust properly. My wife asked for a sprinkler hose to be buried deeper in our garden planter. The workers were careful not to disturb the existing plants and did a great job.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
10/10

We have had work done from Brad and his Company RoofRepairs.ca since 2012. It started with fixing some shingles that had blown off after a storm. They always responded promptly as soon as we called. But since we were having so many shingles comes off, even though our house was only 5 years old, Brad inspected and recommended that we have the whole roof re-shingled due to improper installation and poor material quality. He even suggested that we have a few more roofing companies come and inspect and quote the job! Can you imagine a company asking you to check out other companies? It just showed us his honesty and confidence in his company's work. We did have three more companies come and quote, they all concluded the same problems with installation and poor shingle quality. In the end we found his pricing was still most reasonable. Brad and Kim were both very helpful in our insurance claim to fix our damaged roof. Their explanations, experience and patience were invaluable. We would recommend Brad and his whole crew without any reservations and have continued to recommend RoofRepairs.ca to our friends and family. If you want the job done right, and appreciate communication and promptness from your contractor, then this is the company to hire!

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank you for keeping our number on file! It is one of the biggest compliments to have a client call us back to help them again. We will always provide you with the right recommendation at a fair price.

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

There are many home renovation horror stories ... this is not one of them. We are very pleased with the work Elia and his crew has done in our basement. Elia was very professional and maintained a high standard of service throughout the whole project. We were very impressed even with how nicely the floor protection was put down on the first day by Chris (the carpenter) before any work even began. It was just one of many small details that helped put any worries about the level of workmanship that would be done. The framers Christian and Rick, were always early, waiting outside each morning ready to start each day's work. They were very patient with us as they listened to our design ideas, and helped make them into reality. Every time we asked, "Can we add a...?" or "Is it possible to...?", there was never hesitation to make it work... unless of course it was just physically impossible. We love the in-wall shower inserts! Not only great products were used, but the workers took the time to explain and educate us on what the benefits of using such products were. Abraham, the HVAC specialist took the time to explain the work he was doing along with the benefits and reasoning for sealing the ductwork. And when my father and mother came down to take a look, he didn't mind explaining it all over for their benefit again. The electricians fully understood the budget constraints that we had, but did not compromise on quality. Because of the low ceiling in the basement LED potlights were suggested and strategically placed to maximize light while minimizing cost. It's difficult to know where and how many outlets are really needed, but Ozzie and his crew really helped us to decide the placement and quantity of switches, outlets, and fixtures. We never felt pressured, but appreciated the reasoning behind their suggestions. Professionals just know where we will need outlets and jacks and switches. We appreciated how he even was willing to use an existing light fixture (located in an almost impossible to reach location of our stairwell). This gave us an opportunity to replace that fixture with a reachable chandelier. It was quite the engineering feat to make this possible. It was just another example of a demonstrated willingness go out of the way to help the homeowner that we greatly appreciated. With the amount of dust that kicked up during drywall installation, Kyle and Raul were more than willing to take panoramic photos of the progress so that we would not have to go downstairs. They had asked if it would inconvenience us if they stayed longer to finish the drywall, and were willing to stay even longer to help us install some of the left over sound-proofing insulation. John the plumber and Mark the tiler did an amazing job on our dream bathroom. Photos of the washroom attest to their workmanship! We always felt comfortable to bring up concerns and questions with Elia. We were continually impressed with his outstanding attention to detail and total accessibility. Any time we needed a question answered or had a comment or concern, he was available. We really felt like he gave us his full attention and listened carefully. Nothing was overlooked. We appreciated that as homeowners, we did not have to address the quality control issues with the workers ourselves, but Elia was always on top of the situation and took the responsibility correct and address any issues. One last thank you to Haydee for being flexible with our payments. You know you are dealing with a professional company when they allow you to delay payments until you are completely satisfied at each point of the work. We look forward in using the Home Improvement People and Elia crew again! Thank you. J & M

Approximate cost of services:
$50,000.00
Was this review helpful?
Company Response

Wow! Thank you so much!