Reviews

2/10

I purchased a whole home protection plan with the company, however, I am disappointed now, however, the service quality is getting worse and worse. first, I called Enercare to ask a technician to re-installed my osmosis filter with paid when I have a rent contract with them, I was told someone will contact me in 24-48 hours, no call at all ( each call took me 1-2 hours and was transferred to4- 5 different persons, I kept to repeat and repeat my issue. sometimes, the person said, " pls wait me 2-4 minutes on hold" then after 2-4 minutes, my call was transferred back to waiting for the system line again. It was very frustrating. My shower is visible huge leaking yesterday when I am using it, the leaking went down the back of the wall and drop down to my first floor. I called Enecare for sending a technician, the technician came, he did not inspect where the leaking is, he even did not touch the shower with his one finger and said" I even don't know if this shower can be fixed, this is not covered by Enercare, you need to buy a new one, " then I mentioned the sink faucet is very low pressure. the technician said" this is not covered, you need to buy new faulcet " .. this visit is even just less than10minutes . finally, I have to find a friend at night to solve the issue. well, if anything I need to

Approximate cost of services:
$300.00
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