In 2021 I placed a $35,000 order for doors and Energy Star windows from Window Mart. After the invoice was paid, I learned that the windows I purchased were falsely labelled as Energy Star certified. The energy auditor confirmed they absolutely did not qualify for the current Energy Star certification and ineligible for the rebate. The Energy Star labels installed on the windows were from the old 3-zone program that ended in 2019. In 2020 Canada changed to a single zone format and increased the minimum Energy Rating required for Energy Star certification. Even though my windows were built in 2021, 85% of the windows supplied by Window Mart did not meet the minimum standards to be certified as Energy Star products even though they had labels claiming they were. I have been informed Window Mart had already been warned against using outdated Energy Star labels, but they obviously continued to use them and make deceptive claims about their product. I highly advise against doing business with them as they have shown no willingness to correct these issues.
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