I booked Boonstra for an air duct cleaning service and arranged an appointment time of May 24th between 8 and 12. On the morning of the 24th we received a phone call advising they could not attend due to unforeseen circumstance and could only offer a rescheduled date of June 22nd. The circumstances were unfortunate and understandable and I requested if anything earlier comes up if we could be prioritized due to the situation. They assured me this would be the case but we never received any further follow up calls. I called Boonstra yesterday, looking for an update if they would be attending on the 22nd and they advised they had to outsource the service to another company they use and would be attending June 22nd in the morning. Like Boonstra had, we encountered a conflict with the date/time and requested them to attend in the afternoon. Yet Boonstra was not flexible with us, our request and quite frankly were too busy to consider it. I'm very disappointed with how Boonstra couldn't facilitate any flexibility and seemed to have no care to consider our request. I'm also very disappointed with their communication, not seeing the importance of notifying us that they outsourced the work to someone else. I would not recommend. Steve
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- Company Response
Steve, We appreciate your feedback, and would like to have the opportunity to make this right. If you can please call our office at (289)348-0401 and ask to speak with me, Brad, Operations Manager. Thank you.