We live in Ottawa and we were hit with massive power outages just prior to our project star date. This caused some communication issues at the start but our project manager - Ryan - was amazing- answering all our questions quickly! They did their best to stay on schedule, even though the power outages had put everyone behind schedule. The project from then on went smoothly - all the workers (framers, drywallers, electricians, etc) were extremely friendly and respectful. One issue we had involved the doors to our storage area. However, they owned up to it and are going above and beyond to make things right. We are very excited for the new doors! This was our first time doing a major renovation project on our home and had heard horror stories of being ripped off. Penguin Basements have put to rest any of those concerns.

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Company Response

Thanks for the kind words, and the understanding. We wish more people were as understanding as you. Covid, supply chain issues, staffing shortages and yes, even a power outage have all conspired to make things a challenge these past couple of years. We do our best to deliver, and really appreciate customers who see that. We hope you enjoy the basement for years to come.