Ange in Chatham

Tim came to my home and sold me a new air conditioner and furnace on rental, he indicated that as soon as my products were installed the protection plan of $40 would be removed from my account. He also indicated that I had 8 months of credit that would be applied to my account, which would be a total credit of roughly $1167, of the $1167, $565 would be applied to my installation fees and the rest would be applied monthly to my rental fees. A month later I get a bill for $613 - the protection plan is still on my account, I have been billed $565 installation, only $145.99 was creditted to my account. I call Tim, he indicates there must be an admin issue , he will take care of it and call me back. I called him July 28th, its now August 8th and I haven't heard from him. Best part is , he signed me up for preauthorized payment so no matter what Im paying this $613 bill because it's coming out of my account on 12th. I called reliance this morning, I have been on the phone now for over an hour, guess what - protection plan still on my account, and zero notes indicating anything about the install fees. Further to that I have had to argue for over 30 minutes to get the plan removed - she says she removed the plan, but can't back date it - so no matter what I'm paying that extra month too. It's sales practices like this that gives the entire sales industry and bad name. Never ever again will a trust a sales person from Reliance and I will be looking to purchase my furnace and AC outright and will never again deal with this unethical organization.