Jennifer in Toronto

I ordered the glass for the shower in the middle of the holiday week and was shocked to hear it would be ready for the first week in the new year! The installers came today and they were quick, clean, very thorough and informative. Roman made sure I had a copy of the warranty and a sheet of care instructions for the glass. I could not be happier with the result and the process was beyond easy and pleasant. Thank you so much!!

Presentation on May 18th was great; paid deposit immediately; received contract the next day. Was told the work would happen end-August, early September. No follow-up after that and sadly lost 8 weeks waiting for their consultant to respond in order to take more measurements. I am heartbroken, as I wanted this demolition-free renovation for my very small and simple condo ensuite shower. Was happy to pay a premium, even tho many friends objected to the price. The whole reason I contacted them was for the no-demolition service. Ultimately, their response was: "Sorry this happened. We have used your comments to improve our process." Not sure how they could remedy this, except to move me to the front of the line, as they told me I would be scheduled end-August, early September. So far, no comment from their side as to this as a possible solution. I guess I am the exception, since all the reviews are excellent, which only makes me more sad.