I got locked out of my bedroom on a Friday night. The locksmith got the job done so I was happy... but the experience (e.g. customer service) was not great and I regretted calling this company within minutes of the arrival.
The person who came made it very obvious he was annoyed by the fact that there was no closer parking to where I was (as in my own parking spot). When I suggested a parking spot half a block from my house he replied annoyed that he had to carry stuff to my house (which I didn't know). When he started backing up his car and I walked towards it to greet him, he completely ignore my greeting and kept going. At this point I was so annoyed by the attitude that I went inside the house and figured I could be okay being locked out of my bedroom.
I just assumed he left since he didn't say a word to me but just kept driving. I guess he found parking and came directly into the house without knocking, when I showed him upstairs he didn't take the shoes off or asked if it was okay to come in with boots.
As the door knob needed to be drilled, there was a bit of a mess left there. I didn't find this very professional but will leave it up to others to decide if a locksmith should clean up after their work or not.
To top things off, I was given a specific rate when I called and I specifically asked if there was a difference if the person comes that night or the next day. I got confirmation that there is no difference and the price was the same whether drilling was needed or not. When the bill came up to more than what was agreed I commented that they should make it clear over the phone as the information was not accurate. Again, he was annoyed and responded that it was not true and that I was given the correct price which also included an after hours service call. I was okay paying what I was billed because it was still fair market value. However, I did not appreciate the implication I was not truthful. I was not challenging the price but rather the lack of clarify for future customers.
After specifying this, the locksmith changed his tune. He became more pleasant and it was okay at the end. To be fair, he did remind me that he had specified the different prices when he just arrived but I must admit I didn't understand him and I did not ask him to repeat it because I was already annoyed by his attitude. It would still not made it okay that the person over the phone provided me with the wrong information but at least the paying part would have been faster.
Hopefully I will not be locked out anymore but if I am, I am not calling these guys. I value customer service as well as the actual job done and this company fell short on the service part.