Ashley in Edmonton

We had our carpets cleaned by Steam Dry in July 2022. Afterward, we noticed none of the stains were actually clean. I applied spot shot to these areas, and they were clean-able. I contacted Steam Dry to follow up, provided photos, including the pictures where I was able to clean what they didnt. They told me these stains were permanent. My experience talking with Lisa their representative was disappointing. I found her curt and rude. When I asked to speak with a manager, she just flat out said no. She refused a refund, saying their only option was to return and try again. I requested a different technician- she again refused flatly and rudely. Ive had my carpets cleaned by another company in the past, so I am aware whats possible with carpet cleaning- this company completely failed me. Definitely will not ever be returning.