I contacted Appliance Repair Experts to fix one burner that was malfunctioning on my stove. It took about 2 months to fix. The repairman was unreliable, often not showing up at the agreed upon time, and was uncommunicative except when he wanted to get paid. The company itself wasnt much better. I called to get another repair person, and they didnt get back to me. I called again and they transferred me to a voicemail that was full and couldnt take my message.
- Approximate cost of services:
- $800.00
- Company Response
Dear client!
I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you.
We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating.
We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services.Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.