We just moved into a new house and called Top Line to clean our ducts based on the reviews we had seen on Home Stars. We were quoted $200 dollars over the phone and an appointment was made. On the day, they called and said they running ahead of schedule and they would be there in an hour. They showed up when they said, and the "lead" guy was nice enough, explaining what they were going to do. They take high pressure air and blast the dirt from the ducts to a large vacuum hose hose hooked up to the furnace. After they had cleaned the ducts, the guy recommended a "deluxe furnace cleaning" for an additional $150.00 and a "air conditioning coil" cleaning for $90.00 more. I watched them clean the furnace and the air conditioning coil, and I felt it wasn't worth the money. N.B. After reading our review, the manager of Top Line called us to discuss our review and find out what exactly our concerns were. He offered, without being asked, to refund us $240.00 for the cost of the air conditioning coil and furnace cleaning. He showed up the same night, and gave us cash, with an apology.
- Approximate cost of services:
- $200.00