Lorraine from Vancouver

Thank you Dan. I have been telling my colleagues, friends and family that when you need a plumber choose, Uncle Bill’s Hillcrest Plumbing. After 3 years, Uncle Bill’s Hillcrest Plumbing returned to fix a failed sink installation. Not all jobs go right so when it goes wrong, this is a sign of a great business with truly superior customer service and workmanship. As well, please acknowledge Jeremy for his professionalism and work ethic during both his visits. You just made a customer for life for myself and my family. You have just given me back my faith in a truly great business model for the trades.

Glamour Painting and Decorating completed a 2-day painting job, which included a challenging entrance foyer with a 30 feet high ceiling, 4 feet hanging chandelier, 2 skylights and spiral staircase. In addition, this small business was able to complete cosmetic work on a 25 feet beam in the kitchen that a large reputable contractor was not able to do. Adam Chitsaz and his painting crew worked as an efficient team, using excellent problem solving abilities and attention to detail, to complete a high quality job. His effective time management allowed him to go the extra mile by taking on extra tasks at no added costs to this homeowner. Mr. Chitsaz is a truly honest business owner with the highest degree of integrity. In short, my job was completed with exceptional workmanship and customer service. Adam: Thank you for leading your painting crew to complete work in my house like it was your home. I will recommend your company to my friends, family and colleagues who need a painting professional.

On Sunday Dec. 2012, I was looking for a roofer. That night, I had a conversation with Adanac Roofing owner, Dan, and felt immediately relieved. I found an individual who is passionate about providing extraordinary service, willing to go the extra mile, and is organized to complete the job in a timely manner. Furthermore, Dan is also personable, knowledgeable, and professional. He immediately arrange for a roofer, Juan, to come to the house. Dan solved the biggest obstacle by taking the time to involve himself as an interpreter and supervisor. Dan was the one who suggested the use of photos to overcome language barriers between myself and Juan. Consequently, Juan returned to complete further work in May 2013 I have become Adanac Roofing’s walking bill board. I speak highly of the company and Dan to co-workers, friends and family. Dan: Thank you for taking my telephone call that night. Your caring nature is the key to your successful business as you provide the highest level of customer service which equates to return business and customer referrals.

I feel compelled to share my experience regarding Prorise Painting since it was Home Stars that lead me to consider using this company; The Home Stars high rating of this company, the membership with the BBB and the meeting with the owner, Joseph. Prorise Painting was contracted for the following: Job Start: Aug 7, 2012-Carpentry Work All Deficiencies resolved to date: Dec 7, 2012 Job Start: Sept 2012-Exterior Painting Quoted Job Length: 5-6 days with 3 to 4 painter Advised Jan 5, 2013: The caulked area of fascia board was painted but a review of painted area will be done Spring 2013. Advised Jan 15, 2013: New deficiency of all paint peeling off porch stairs to be dealt with Spring 2013 since re-painting is subject to weather. Job Start: Nov 6, 2012-Interior painting Quoted Job Length: one day with two painters All Deficiencies resolved Jan 5, 2013 Joseph’s method of operating is to complete the job as quickly as possible with the willingness to return to fix deficiencies instead of completing quality work the first time. However, this puts the onus on the homeowner to recognize any deficiencies to the job or to contract him if any deficiencies show up at a later date. Consequently, the superior workmanship of the job becomes questionable since deficiencies in the job must be directed by the customer. The partial painting of a metal gate was included in my interior painting job with a quoted job length of one day with two painters. Yet it took Nov 6, 2012 to Jan 5, 2013 and 5 visits to complete. The above is an example of Prorise Painting’s poor workmanship and poor attention to detail which caused unnecessary repetitive work (prep work completed twice, incorrect paint matte vs spray gloss and unpainted areas) and hence, work completion delays. This is only one example of the numerous deficiencies that often turned into continued deficiencies on my job. In addition, Prorise Painting pressure washing damaged a newly installed sensor light that required an electrician to correct. The electrician stated the water entered the unit had rusted the contacts. Currently, we have had 3 occasions of water leaking from our kitchen ceiling that may be caused by Prorise Painting since water entered the same area at the time they pressure washed our kitchen sky light. I would not refer any of my friends, family or co-workers at this time to Prorise Painting. Joseph’s business practice is a business decision which personally caused the whole process of home maintenance to be overly time consuming and stressful.I believe Prorise Painting could be more by developing a business model which provides the Superior workmanship and Exceptional Team Service Delivery.

In August 2009, the Long Life Windows & Doors Team replaced our entire house with Vinyltek High-Efficiency Energy Star units: 32 windows/2 patio doors. I do not allow just anyone into my house to work and my expectations may be considered too high by some. Recently, I was asked to provide a testimonial for a company that worked on our home which led me to consider factors that would lead a customer’s love for a company. Long Life Windows & Doors has developed an excellent business model which provides the following: *Superior workmanship *Attention to detail is an indicator of the high quality of entire job *Excellent problem solving abilities to achieve the best outcome *Efficient team collaboration to complete the job *Exceptional Team Service Delivery: *Friendly and professional: Paul & Pat *Knowledgeable with excellent communication skills: Paul & Bernard *Excellent clean up courtesy: Bernard and his crew *Going the Extra mile: Bernard and his crew taking on extra tasks *Deficiencies addressed immediately: Paul *Timely on-going service and support: Nicole (Mar2012) *Effective time management: Bernard and his crew This is my way of formally acknowledging and offering my accolades to this business. The Long Life Specialized Team (Sales, Installation and Billing) made the whole process of home maintenance painless. There was no stress or hassle for our family since every aspect of the job is laid out to prevent potential problems arising. Long Life Windows & Doors is a business that you can trust.