I want to start my review with the fact that we encountered a problem. We had 10 windows installed and two months later one of the panes cracked. We called the Canglow office and were told that it was probably a defect and it happens very rarely. It is unfortunate that we were the ones who were affected. Within a few days a customer service person came to us, documented the complaint and left. A couple of days later he came back with new glass and made a replacement. In general, within a week the issue was resolved. And it was very pleased. I am glad that Canglow is responsive to its customers and resolves service issues quickly enough. I would give them 5 stars for that!
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- Company Response
Thank you very much Ban for your kind words. It is always a pleasure dealing with you and we hope you enjoy your new windows and doors for many years to come! Best regards , Canglow Windows & Doors!