Reviews

10/10

Excellent work. I have only great things to say about Jeffrey and his team. We found Jeffrey after months of being let down by every single other contractor we called. Our kitchen remained in a state of limbo until Jeffrey saved us. We needed what we thought was a simple fix: to remove our under-cabinet range hood, patch the old hole, and install the new chimney-style model we bought. No one we called prior to Jeffrey was able or willing to do the job. But for Jeffrey and his team, this was not a challenge. Jeffrey and his team were able to patch the hole professionally with insulation and matching exterior brick (unlike the suggestion to stuff the hole with towels and put plywood over it which another contractor recommended, if you can believe that!). Once the job was underway, we realized we hadn’t planned our range hood purchase as well as we had thought and we needed Jeffrey to save us once again in order to fit the length of the chimney to the ceiling. This meant taking out an old bulkhead, which Jeffrey hadn’t planned for. And taking out the old bulkhead meant we created a hole that now has to be patched. Another unplanned addition. Oh, and the contractor I had scheduled to do the very intricate backsplash tiling has now cancelled. Jeffrey came to the rescue again. With all the changes and addtions, Jeffrey and his team never complained, sighed, or looked at me sideways. They were happy to help until we were completely happy and satisfied. I’ve had other trades people come to visit and when they look at the work Jeffrey and his team did, they are impressed. Everyone who sees the work Jeffrey and his team did is really impressed. Jeffrey’s team’s work is truly excellent. The team is clean, polite, respectful, and really down to earth. It’s not a stretch so say Jeffrey and his team saved us. I can’t imagine what we would have done without him. We are definitely having Jeffrey and his team back next year to reno our bathroom.

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10/10

We replaced our counter top and with it, we replaced our over-mount sink with an undermount sink. We forgot to account for the added depth that the undermount sink has and, as a result, our existing plumbing no longer fit. We discovered this on a Saturday and had already been almost a week without a functional kitchen so we were in a bit of a panic. We used HomeStars to find plumbers. We called another company first and I got a rep on the phone who wouldn't discuss the problem with me, she would only take my information so someone could call me back. So I moved on through the reviews and called DrainWorks. The person I spoke with discussed my situation with me and let me know that the DrainWorks contractors are equipped to handle just about any job which meant that I could feel very confident that once they came to our house for the initial estimate, the plumbing would be fixed during the same visit. Chris was assigned to our project and he was really great. He replaced our existing plubming which we hadn't anticipated but we also weren't suprised because the whole system was falling apart. Once he tested the work he had done, we found a leak somewhere else. The leak was behind a cupboard wall and the only solution was to cut through. Again, we suspected that might be a problem but didn't know until everything else was done. Chris was equipped to handle this and cut out a portion in a far corner that was out of the way. He also cut a little finger hole so that, in the future, we could now use this as a plumbing access panel. I thought it was ingenious. In addition, he assembled the new plumbing in a way that we can more easily access it and take it apart ourselves if we need to. Chris was polite, friendly, and enjoyable to work with. The quality of his work is far superior to what was already installed. He left the site spotless and I would absolutely recommend him again.

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Company Response

**Thanks Colette** It was an absolute pleasure reading your review. Thank you so much for taking the time to share this experience here with others. It is rewarding to know that our dispatcher made you feel confident when booking the appointment, and that Chris the plumber was able to rectify the issues for you on the spot in a timely manner. Thank you in advance for any referrals you make on our behalf. We would be delighted to hear from you again should you require any plumbing or drain related assistance.

10/10

During my research to find the right company for the job, only two companies called me back and only Mr Roof Repair specialized in repairs as opposed to whole roof replacements. I spoke with their customer service rep before Mr Roof Repair sent anyone and she explained in detail what work would be done, what would be covered, what it would cost, and what Mr Roof Repair would do if they found unanticipated problems. Once the repair was complete, it turns out that Mr Roof Repair delivered everything I expected. They fixed the initial problem and they also fixed another problem that they discovered. They explained what condition my roof was in and suggested what future repairs I might need and in what timeframe, which was an unexpected bonus. The part of the service that I loved the most was the before and after photos. Mr Roof Repair includes this as part of their service because, as they say, their clients don't get up on the roof often so we can't see what condition it's in. What a great feature! I really appreciated seeing what condition my roof was in -- before and after -- from the safety of my computer. All that plus the courtesy of the repair person makes me rate Mr Roof Repair a ten.

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Company Response

Hi Collette,

Thank you so much for your great review. We too love to make life easier on the homeowner, and for you to be able to review what repair has been done from the comfort of your laptop accomplishes that.

Take care
Trish
www.mrroofrepair.ca

10/10

I was really pleased with Chris' approach to the situation. Rather than extract the animals by force, he created a situation where they could leave as they normally would but not be able to come back. I was impressed with the way that Chris explained the rationale and showed me what his plan was, what equipment he would use, and what the entire process would be from beginning to end. Very professional and I highly recommend him.

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0/10

I hired Merry Maids because it is a fairly well-known name and I figured they would do a good job. I was very disappointed. I needed a whole-house clean and I did not get it. As far as I can tell, they vaccumed and folded the toilet paper end so it looks nice but I don't see that they did anything else. I have 2 cats so there's plenty of pet hair to be cleaned. There was hair on the lamp shades so those obviously weren't even wiped down. There had been no dusting done at all. It is a very small 2 bedroom house and I can't imagine what I paid almost $200 for. A complete waste of money.

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10/10

The Green Apple crew was exceptional and their work is excellent. They built two patios for us as well as installed edging on one side of our front retaining wall. We are thrilled with the results. The landscape designer did an excellent job of taking our request and tweaking it so it was transformed from ho-hum to very professional looking. The crew was courteous and professional. They obviously take pride in their work and were a pleasure to work with. Peter is easy to work with and we felt good working with an environmentally responsible company.

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Company Response

Thanks Colette for the great review and excellent feedback! It was a pleasure working for you too. You are a great project manager, thorough and fast in making decisions. Good luck with your other projects.
Peter