An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I am writing this letter as a humble note of appreciation for the outstanding service provided by your technicians two days back on 16th. Feb. 2016 Regardless of your 15 – 20% higher price quote than other companies,but I am really pleased with the knowledge and skills of your staff and the way the job executed. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I would love to recommend your company to anyone who needs a repair or service in the future. Keep up the good work.
- Approximate cost of services:
- $2,983.00
- Company Response
Thank you so much for your very thorough feedback. Hoerner truly appreciates you taking the time to create a very thoughtful review. Thank you for taking time out of your busy day.
We are very excited when we receive such a thorough review -and which also includes the possibility of customer referrals. Hoerner is always so excited to receive new customers.I thought I would use this opportunity to respond to the review just by including the 6 pledges and the way we work.
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THE HOERNER WEBSITE HAS 6 PLEDGES for the client.
1-
Operator on duty 24/7
At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person.
2-
Do You Have A Busy Life?
At Hoerner Plumbing, we will provide you with an exact 2 hour arrival window.
3-
Up Front Pricing
At Hoerner Plumbing, the technician quotes the price at your home before he begins the work.
4-
Fixed Right The First Time
At Hoerner Plumbing, our trucks are well stocked, often we can do it all with just one service call.
5-
Clean up
When Hoerner Plumbing visits your home, we clean up so well, it is like we were never there.
6-
The Yes Guarantee
Yes! Andrew Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.Hoerner -again has an operator on duty 24/7 for emergency service
and a technician is on call.
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Upfronting the Pricing
Many Hours went into creating our pricing guide. We went to professionals to get assistants with creating a pricing guide that ensured both happy customer that receive great value and fair pricing that ensures Hoerner stays in business for our customers for the future. Satisfaction for our customers is so very important and building relationships with our customers is about being upfront.
Thank you so much for this amazing review and we are very excited to do business with you in the future.
Thank you - Tracey