Mikaela in Toronto

WARNING: DONT BUY FROM ASHLEY FURNITURE. My husband and I bought a very expensive couch from Ashley's and have not been happy with the product at all. Within 2 months of owning the couch we ran into issues with the cushions. We've spoken to management many of times to try and rectify the issue, but they are not willing to work with us. We've had a technician come to the house at least 5 different times to bring it back "up to standards". However, after only 2-3 days after it goes back to what it was like prior to the technician coming out. We've had new cushions sent to us and it still does not resolve the issue we currently have. ASHLEY FURNITURE IS OKAY WITH TAKING OUR MONEY. My family has bought from Ashley and we also furnished our new home with some pieces from Ashley, I never thought I would say this but I will NEVER give Ashley's my business again. I'm so disappointed in the product we bought and I'm even more disappointed in the customer service. Management has closed our complaint stating they did "everything" they could, but yet my couch is still not fixed. I have some cushions that are 3inches lower than other cushions. I'm disgusted with this company. UPDATE: I had called customer service and was told that someone from management (Wendy) would call me back by the end of the day. Mind you I called earlier on in the day so there was more than enough time for a phone call back that same day. I NEVER got a phone call back so I called the next day in the late morning to follow up and and apparently Wendy and the other manager were out. This is not unusual because they did this when they were dealing with my husband. They said they would call back, we wouldn't hear from them for weeks at a time and when we'd call to follow up they would happen to be off. Since they were off I asked to speak to someone above them and I was told no. Their customer service is a complete disgrace! ASHLEY FURNITURE IS A COMPLETE JOKE AND THEIR CUSTOMER SERVICE IS ATROCIOUS! UPDATE: 2/8/2023 So I finally was able to get a hold of someone only after blowing up social media, in which they mentioned they saw all my posts so I know that is the only reason I heard from Ashleys. I spoke to someone in the escalation department and was told that what has happened from the start of my claim was not handled right (this is very true) and they for one last time they wanted to send out their best technician to look at my couch. Word for word, this technician is the last and final stop Well the technician came and basically reversed everything the last 4 technicians came and did and say we needed new cushions. Please note, that this was what Ashleys did in their 1st time to try and fix the issue and it didnt work. So weeks after having the 5th technician to come out, we got our new and better cushions. Within not even 24 hours of receiving these cushions and changing them out, the integrity of a couple of the new cushions already looked super worn. I called and spoke to the person who stated that this would be the last and final attempt to bring someone out here and of course it was UNTRUE. She then transferred me to someone else because obviously she was tired of dealing with me and he states that he wanted to bring the same technician out to service my couch. I told him that will not be necessary because I was told something different. He then said he was going to see if he could either give me 20% of what the couch was worth as a credit and let us keep the couch. I said I dont want the couch because Im clearly not happy with the quality of the couch. He then said maybe we can do a store credit and I could pick out another couch and upon delivery of the new couch they would pick up and remove the other couch from my home. This was only after arguing with him that he mentions this solution. He said he would have to speak to him management team about this and I would received a phone call back. Its been a week and cricketsso I called 2 days ago to follow up and I was told I would get a phone call back the next day (yesterday). So I called again today and was told that no one is available from that team to talk to me. ASHLEY FURNITURE IS A COMPLETE JOKE AND THEIR CUSTOMER SERVICE IS ATROCIOUS!