Daron

Recently had an issue with a window sensor falsely going off in the middle of the night which was very frustrating as it took about 3 weeks to stop the false alarms. It was a manager I was dealing with (Dave) initially which was not a great experience as he basically ghosted me. Then I was able to connect with Gerald who I dealt with in the past who immediately fixed the issue. If it was not for Gerald I may have switched to a new provider as I did have 2 other quotes. Gerald also made it right to fix my window sensor and upgrade my connection equipment (GSM cellular) enabling using the Alarm dot com App along with adding a glass break sensor waiving the labour cost for the 3 weeks of frustration I had which was the deciding factor to stay with United Alarm. Gerald was very responsive and helped with any questions or concerns I had. Arthur came to do the installation which is the same tech that originally installed installed my previous upgrades. He is a fantastic tech by the way. Back history I have been with United Alarm for about 7 years now. Had a small unit in a condo previously then almost 5 years ago purchased a house with an existing DSC system which I expanded to add a few more sensors such as Smoke, flood and temp which was a 5 star experience as well. I understand that United has gone though some changes but as long as they have great people like Gerald and Arthur they will be a 5 star company.

Was very excited about have liquid aeration done. Booked the service and was not notified when before they randomly showed up. Luckily my wife was home to unlock the gate. They did not cover my whole lawn missing a lot of areas. This was confirmed when viewing my video cameras. Called to voice my concern and they did not really care to resolve this besides saying they would speak to the technician. Now I will have parts of my lawn not aerated. Also they said it was normal to not cover the whole lawn. Stay away from them as they don't seem to care about customer service.