Reviews

0/10

Claude was hired to replace our tile floor on the main floor (approx 800 sq/ft) of our house. When the job was "done", the tiles were uneven, and kept coming loose. Claude recommended that I cover uneven areas with an area rug. Plus large areas of grout kept falling out. When I vacuumed my tile floor, my grout would come out. When he would try to fix the loose tiles, his "repair" job would make the problem worse or the tiles were raised compared to the other tiles. I also ended up with grout all over my kitchen cupboards. Plus they put holes in my walls when removing the old tiles and base boards that they promised to repair, but never did. They also never closed off the area in my house where they were working, so I had enormous amounts of dust/ mess all over my house. His worker also walked with his work boots into other parts of my house that they were not working in and scratched my newly finished hardwood floors. I finally stopped calling Claude to fix loose tiles and grout issues.

Approximate cost of services:
$10,000.00
3 of 3 people found this review helpful.
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Company Response

I am sorry to hear about your issues , we went out of our way to satisfy you , but unfortunately after many tries, sorry it did not work out there was only so much we can do for you

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Sebastian and NewRidge Refinishing are extremely professional and helpful. They showed up when they said they would, and the job went exactly the way Sebastian told us it would be done. Plus the price they quoted us was the price we paid. They did such a great job on my Cherry wood floors in my living and dining room, about a month ago that I decided to have them come back and refinish the hardwood floors in my family room (which initially I was going to rip out and replace). The family room floor came out better than I expected, Sebastian had to replace/redo part of the wood floor that was put in wrong be another contractor. Refinishing old hardwood floors is economical and a great alternative to replacing hardwood floors. I would recommend Sebastian and NewRidge Refinishing 100%.

Approximate cost of services:
$950.00
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Company Response

Thanks Dania for taking the time to write us a detailed review. It was a pleasure for Sebastian and I to work with you and your husband on both jobs. Please keep us posted if we can help you with anything else.
Warmest Regards,
Scott

10/10

Sebastian and his team are extremely professional and helpful. They showed up when they said they would, and the job went exactly the way Sebastian told us it would be done. Plus the price Sabestian quoted us was the price we paid. They did such a great job on my Cherry wood floors in my living and dining room, (approximately 300 sq/ft).. The hardwood floors look new!. I am so impressed with the refinishing that I am now going to have Sebastian come back and refinish the hardwood floors in my family room (which initially I was going to rip out and replace). Refinishing old hardwood floors is economical and a great alternative to replacing hardwood floors.

Approximate cost of services:
$1,000.00
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