There was this strange noise came up on and off during day and night. It sounded like vibration from the pipes and so we checked yellow pages and called a near-by plumber - Drain Rescue. A male plumber came in blue uniform looked pretty professional. He ran up and down, turning on and off every faucet. He said there was air trapped inside the pipes. I paid him cash ($68.25) for the work he did in less than an hour. I asked what happen if the noise came back. He said "you could call me back". I did because the noise came on the very next day. This time, a female plumber came in. I told her what took place yesterday and she said we needed to intall a T-pipe at the main knob and it would cost $398 plus labour. I said no, I thought the other guy didn't have the problem fixed. She said angrily, "I came for nothing. Bye" and walked right out! How unprofessional could it be!

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Company Response

Our plumbers, drain technicians and service representatives are extensively trained in customer service etiquette. If any customers have issues with our company we invite them to contact us, in person, and voice their concerns.

Please feel free to contact us at:

Drain Rescue
ATTN: Dawn Vale
T: 416-480-0000

We would be more than happy to work with our customers to resolve any issues they may have.

Thank you for taking the time to read our response.


When we planned to redo the front steps with interlocking, we automatically thought of Sure-Loc Interlocking who did our back yard 3 years ago. This time the projest was small, but they still did it artistically and professionally! My neighbours all admired it and I felt like a queen when I walked on the sandstone steps! Good job!

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