My experience with Dodds started out great. Allan came out in the evening after I got home from work to give me an estimate. He was friendly and knowledge. The price was a little higher, but still competitive. I figured a company with good reviews would stand behind their work and was willing to pay the premium for it, so I signed the contract. A little over a week later, my new garage door was installed and the frame was capped with aluminum. It looked great. But that's when the good part of the experience ended.
<br /><br />After about a month, I noticed that the aluminum was buckling on hot days. So I called Dodds and spoke to Stan (the service manager). He asked that I e-mail some photos to him and he would schedule a time to come and fix it. I sent him some photos and waited for a response. A week later, I still hadn't heard anything, so I e-mailed him again. He responded that he would get Angela (who does the scheduling) to schedule a time. Another week goes by and I don't hear from Stan or Angela. I e-mail Stan again, no response after a day, so I call the office and manage to speak to Angela. She sets up an appointment in two weeks for someone to come and fix the capping. They will come after 1pm. It has taken two weeks just to get an appointment set up.
<br /><br />On the Thursday they are supposed to come fix the capping, nobody shows up. I've taken the afternoon off work and waited all afternoon for them. Since I only know they will show "after 1pm", I wait several hours and by then there's no point in calling the office since there won't be anyone there. I call on Friday morning and am told that they will look into what happened and call me back.
<br /><br />On Tuesday morning, after having given them two full business days to call me back, I call them again. Once again, I am told they will look into it and call me back. Later that afternoon, the same installer that did the door and capping shows up at my house without notice. Luckily there was someone home. And his "fix"? Screw down the parts where it buckles! It buckles because it is too tight and there is no room for the aluminum to expand. Adding more screws will just make it buckle somewhere else! I don't know if this action by the installer was incompetence or laziness.
<br /><br />I'm sick of dealing with this company. I was told four times someone would get back to me and nobody did. I wasted an afternoon off work waiting for them and no one showed when they said they would. I chose them even though their price was not the lowest because I was tired of dealing with companies that had no after-sales service and thought Dodds was different. If you need a garage door, just find someone cheaper because even if they have no after-sales service, at least you paid less to begin with.
<br /><br /><br /><b>In response to the company response on Oct. 19, 2011:</b> I never received any phone calls, voice-mails or e-mails from anyone at Dodds to apologize for the problems.