T77

Research before you book! Do not use Totem Appliance & Refrigeration, your bill will likely be $500 over booking through through the manufacturers website; look for a flat rate charge. If you own an LG product for example, DO NOT book through Totem, book on LGs website for their flat rate $350 fee. Totem will charge over $800 for the same job. Totems charges. Freight $22.00 Dispatch Fee $159.00 Labour $525.00 GWF $110.00 Sub Total $816.00 Taxes $50.04 Total $866.04 At minimum, ask for a list of all predetermined charges, or what flat rates they will charge to know how much more it will cost to use Totem then to book a repair through your appliances manufacturer. If we paid the $159 to Totem, then had the sense to stop dealing with them and book through LG on their offered flat rate we would still have saved money. And it would have been Totem, now sent by LG doing the repair, for significantly less money. Totem took over a week to diagnose an already diagnosed issue and repair our fridge. The first charge was mandatory $159 for a tech to diagnose the issue. The tech spent less than 3 minutes in our house agreeing our fridge wasnt working. LG provided the parts, we were charged the shipping. (LG used parts known to fail in their fridges, as a result a class action suit was launched. Likely why they pay for the parts when the fridge is out of warranty. It was explained that there would be additional charges to preform the service. It was not explained we would be flat rated off a blue book value and predetermined charges for welding and shipping totalling over $700. The tech did the removal and install in approximately 45 minutes. If you book LGs flat rate, you will get the same parts and oddly enough, Totem does the install. For over $500 more. Our want to support a local business cost us over $500. I requested a partial refund, my request was denied, Totem has taken the stance that this is acceptable business practices.