I had major problems with my toilet recently. I called in many companies to write me up estimates, and finally decided on Drain Rescue. A service person named Joe came in to do the job, and he was very friendly and thoroughly explained the projects. That was the difference, they actually explained the project while all the other companies just threw numbers at me, and pressured me to sign a contract. Joe of Drain Rescue took time to explain things to me like I was an actual human being and not an ATM. I really appreciate the care that Joe took. The installation went quickly and without any problems. I am very grateful for Drain Rescue's ability to humanize the toliet installation process. Thank you Drain Rescue and thank you Joe! Sincerely, Vicky
- Approximate cost of services:
- Company Response
We instill in all our employees the importance of explaining a job before they move forward with it. Customer misunderstanding is at the root of all compliants, and that's why we make sure all of our customers understand the job our tech's are doing.
Thank you for the letter.
THE DRAIN RESCUE TEAM