Your city installed a water heater on Sep. 20 and a Whirlpool gas furnace on Oct. 3, 2012, in my residence. I also paid for an extended warranty (10 years parts and labour) on the Whirlpool furnace. It is itemized on the invoice. To this date (July 2013), I have not received the warranty on the furnace. I have called Your City several times and left messages for owner Jeff with no response. I have not spoken directly to Jeff since Your City processed my Mastercard payment right after the installation! I called BBB to lodge a complaint and Your City did not respond to them either. BBB said they can't do any more than change their rating since Your City is not a member. I do not recommend this company.