4paws in Toronto, Ontario Canada M5R2E2

I have a pair of high end audiophile speakers that are delicate due to the audio drivers placements and the speakers are heavy that I needed to move when I move out of the house. Instead of having the regular movers whom were excellen, I thought I would get the specialized experience and service of Braymore to move the pair of speakers. Three men showed up for the move, of which two had white ear buds in their ears; one of which never removed them throughout the entire move and therefore I could not even talk to. There were no smiles and no hellos-just what needed to be moved. In the process of wrapping the speaker up to protect it for the move, one of the guys (with earbuds in his ears) proceeded to tip the speaker onto the hardwood floor instead of waiting for a protective blanket to be put down onto the floor as they did for the other speaker. This resulted in 2 very obvious scratches in the middle of the room on the shiny hardwood floor and some rubbing on the bottom of the speaker. The mover totally ignored the scratch (with earbuds still in) and continued to move the speaker. When I mentioned it to the crew supervisor, he eventually took off $75 from the bill. I called Braymore the next morning and told them what happened as I thought they would be concerned with the attitude/performance of their team and I was told someone would call me back. It's been over a month and I never heard anything back from Braymore. I was much happier with the attitude, performance and follow up of the regular Movers which were totally opposite in comparison to Braymore.